Effective Date: December 1, 2014
If there’s anything you don’t understand in the TOU (or anywhere else on the Services), please contact us using the contact information below.
If you are under the age of majority in your country, and are not an emancipated minor (in countries that permit this) you must have your parent’s or guardian’s consent to enter into these TOU and to use Ask.fm.
By accessing or using the Services (whether or not you are a registered member), you, your heirs, and assigns (collectively, “you”) are entering into a binding legal agreement with us, the people who supply the Services. Ask.fm is provided by Ask.fm Europe, Ltd., an Irish company (the “Company”). The Company's registration number is 551873 and its registered office is at Arthur Cox Building, Earlsfort Terrace, Dublin 2, Ireland. Ireland is a member of the European Union, so the Company is subject to Irish and EU law.
a) Age Requirements. By accessing or using the Services, you affirm that you are either over the age of majority in your country, an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into and comply with the terms and conditions in the TOU. In any case, you affirm that you are at least 13 years old. If you are under 13 years of age, you are not permitted to access or use the Services. If we become aware that you are using Ask.fm even though you are under 13, we will deactivate your account and attempt to block you from accessing the Services.
b) Compliance with Laws. You are responsible for making sure you follow all laws and regulations in the country in which you live when you access and use the Services. By using Ask.fm, you are confirming that you have not been convicted of, nor are you subject to any court order relating to, assault, violence, sexual misconduct or harassment.
c) Registration. To use some parts of the Services, you may be required to register for an account with Ask.fm by providing certain information, including your name, email address, and a password. You agree to provide true and accurate information and to update it as necessary to keep it accurate. If you provide us with false information, we reserve the right to suspend or terminate your account. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of this social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
Only you are allowed to access your account. You must keep your password confidential and, other than sharing it with your parent or guardian if you are a minor, you should not tell anyone your password or let anyone else access your account. (Parents and guardians might also find some useful information here: FAQs for Parents). Sharing your password might lead to all of your posts, messages and personal information being leaked or someone impersonating or pretending to be you. If you don’t keep your password confidential or give it to anyone other than your parent or guardian, we are not responsible for anyone accessing or using your account, including reading or sending messages from it. If you think that someone else might be using your account, you must let us know immediately using the contact information below. You should also immediately change your password. We may terminate your account or block you from accessing the Services if you break the rules on keeping your password secure.
To provide you with ease of access to your account, we may implement technology that enables us to recognize your device and provides you with direct access to your account without requiring you to retype your password when you revisit the Services.
Non-registered users are able to access only the parts of the Services that are publicly available and do not enjoy all of the privileges of being a registered member. They are, however, subject to the TOU.
When using the Services, you must not post or send anything which:
We reserve the right, at any time and without prior notice, to remove or disable access to any content that we, for any reason or no reason, consider to be objectionable, in violation of the TOU or otherwise harmful to the Services or our users. If anyone is bullying or harassing you (or anyone else) or doing any of the things that are not allowed under the TOU or our Rules of Conduct, you can report it or complain about it by contacting us via our Contact Us Page. In order to help us help you, please tell us exactly what the problem is, in as much detail as possible. You can also report any user directly from a profile, by clicking the “Report” button and choosing the reason for the complaint.
You acknowledge that we have no obligation to monitor your access to or use of the Services for violations of the TOU, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the TOU and to comply with applicable law or the order or requirement of a court, consent decree, administrative agency or other governmental body. We can also block or respond to content that we determine is otherwise objectionable or as set forth in the TOU. In addition, you acknowledge that we have your consent to monitor and block content that we consider to be harassing or bullying.
We may access, preserve or disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against us or to comply with legal process (for example, subpoenas or warrants), including those issued by courts having jurisdiction over us or you, (ii) enforce or administer our agreements with users, such as the TOU; (iii) for fraud prevention, risk assessment, investigation, customer support, providing the Services or engineering support, or (iv) protect the rights, property or safety of Ask.fm, its users, or members of the public.
We may, at any time and for any reason make changes to the TOU. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. The most recent version of the TOU will be posted on the Services and you should regularly check for the most recent version. The most recent version is the version that applies. If the changes include material changes that affect your rights or obligations, we will notify you of the changes by reasonable means, which could include notification through the Services or via email. If you continue to use the Services after the changes become effective, then you shall be deemed to have accepted those changes. If you don’t agree to these changes, you must end your relationship with us (without penalty) by ceasing to use the Services and leaving Ask.fm. Additionally, if we update or upgrade the Services, you may be required to accept the most recent version of the TOU to access the updated or upgraded Services.
a) License. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in the TOU. You shall not use the Services for any illegal purpose or in any manner inconsistent with the provisions of the TOU. You may use information made available through the Services solely for your personal, non-commercial use. You may also download material displayed on the Services for personal, non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on or in the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content or the Services for public or commercial purposes without our permission. Any violation by you of the license provisions contained in this Section 5 may result in the immediate termination of your right to use the Services, as well as potential liability for copyright infringement depending on the circumstances.
b) Services Modifications/Updates. We reserve the right to change or discontinue any aspect of the Services at any time. Upgrades or updates of the Services may be made available from time to time. We do this to improve the quality of the Services that we provide to you and other users. The software or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the TOU shall be considered part of the Services.
c) Content You Post. If you submit material to the Services, unless we indicate otherwise, you grant us a nonexclusive, royalty-free, and fully sublicensable right to access, view, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, copy, and display such material throughout the world in any form, media, or technology now known or hereafter developed. You also permit any other user to view, copy, access, store, or reproduce such material for that user's personal use. You grant us the right to use the name or username that you submit in connection with such material. You represent and warrant that you own or otherwise control all of the rights to the material that you submit; that the material you submit is truthful and accurate; and that use of the material you supply does not violate this TOU or any applicable laws. You unconditionally waive in favour of us all moral rights in respect of material you submit to the Services under any laws in force from time to time in any part of the world. If you leave Ask.fm, your account information and any material you have posted in response to questions will be deleted but your questions will remain on the Services in anonymous form. (For more information about the use of your data after you leave Ask.fm, go to Section 12 (Termination) of this TOU).
a) General. The Services are proprietary and are protected by copyright laws, international treaty provisions, trademarks, service marks, and other intellectual property laws and treaties. The Services are also protected as a collective work or compilation under copyright and other laws and treaties. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Services. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by Ask.fm and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of Ask.fm and such others. You agree to protect the proprietary rights of Ask.fm and all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by Ask.fm or its suppliers and licensors of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. Ask.fm neither warrants nor represents that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with Ask.fm. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright, trademark, or other contractual, statutory, or common law rights by following the instructions contained below in Section 6(c). All present and future rights in and to trade secrets, patents, designs, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to the Services shall, as between you and Ask.fm, at all times be and remain the sole and exclusive property of Ask.fm.
b) Trademarks. The trademarks, logos, taglines and service marks (collectively, the “Trademarks”) displayed on the Services are registered and unregistered Trademarks of Ask.fm and others. Nothing contained on the Services should be read as granting any Trademark without the written permission of Ask.fm or such third party that may own the Trademarks. Other than as provided in the TOU, in particular this Section 6, your use of the Trademarks, or any other Ask.fm content is strictly prohibited. You are also advised that Ask.fm will enforce its intellectual property rights to the fullest extent of the law.
c) Copyright Claims. To make a copyright or other intellectual property claim, please see our Copyright Policy.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ASK.FM, AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, AND LICENSORS (“ASK.FM PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ASK.FM PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT WE HAVE THE NECESSARY SKILL TO RENDER THE SERVICES OR THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. THE ASK.FM PARTIES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, AND THE ASK.FM PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES.
Some countries and jurisdictions do not allow the limitation or exclusion of consequential, direct, indirect, or other damages in contracts with consumers and to the extent you are a consumer the limitations or exclusions in this section may not apply to you.
YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT THE ASK.FM PARTIES ARE NOT PUBLISHERS OF USER SUBMISSIONS OR LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ASK.FM PARTIES DISCLAIM ALL LIABILITY FOR USER SUBMISSIONS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT CONTENT YOU PUBLISH AND / OR TRANSMIT ON OR THROUGH THE SERVICES TO OTHER USERS OR ENTITIES MAY BE COPIED, RE-USED, OR FURTHER DISCLOSED BY SUCH OTHER USERS OR ENTITIES OUTSIDE OF THE ASK.FM PARTIES’ CONTROL AND THAT THE ASK.FM PARTIES ARE NOT LIABLE TO YOU FOR ANY SUCH USE OF CONTENT BY OTHERS.
You agree to indemnify, defend, and hold the Ask.fm Parties harmless, from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with, (i) your access to and use of Ask.fm; (ii) your breach of the TOU, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party; or (iii) any products or services purchased or obtained by you in connection with the Services. Ask.fm retains the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Information provided by our users through the Services may contain links to third party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, we will not and cannot censor or edit the content of any third-party site. By using the Services, you expressly acknowledge and agree that the Ask.fm Parties shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website.
On Ask.fm, you can make a gift to another Ask.fm user by clicking on the link “make a gift”. Payment for this gift will be processed through a third-party payment processor working on our behalf. By clicking the button on the “make a gift” window, you:
(a) agree that we may supply the gift immediately after you have clicked that button;
(b) if you reside in the European Union, you acknowledge that you will therefore no longer have the right to cancel under the EU's Consumer Rights Directive (as implemented by the law of the country where you are located) once we start to supply the gift;
(c) acknowledge that, to the extent permitted by law, all sales are final and that Ask.fm is not required to provide a refund for any reason.
If you are under the age of majority or using some-one else’s card to pay for virtual goods, you confirm that you have their permission to do so.
(a) Deactivation or Termination by you. If you are a registered Ask.fm member, you can deactivate your membership at any time by going to the Settings control when you are logged in and choosing the “deactivate profile” link. By deactivating your account, it will no longer be visible to other users of Ask.fm but we will save your profile information in case you change your mind later and want to re-activate your account. Many members deactivate their accounts for temporary reasons and in doing so expect us to maintain their information until they return to Ask.fm. You should therefore be able to restore your account and the whole of your profile within 12 months of deactivating it but we cannot guarantee that this will always be the case. Should you choose to leave Ask.fm, rather than deactivate your account, you may do so by selecting the “I want to leave Ask.fm” tab on the Contact Us page. Once received, we will process your request to leave as soon as practicable. Once processed, your profile data will be removed from the Services and your questions to friends will be converted to anonymous questions (in other words, questions you have asked will remain visible but will appear to be from an anonymous user). You will be able to reactivate your account by logging back in for a period of 30 days after your request to leave Ask.fm is processed. At the end of that period your account will be deleted and all “likes” which you have added to questions will be removed. We will delete your data as soon as reasonably practicable, but in certain cases limited types of data, including log files and backups, may take up to 90 days to be fully deleted.
Warning: After you have deactivated your account or left Ask.fm, questions may still appear on the Services, but will be anonymized and no longer associated with you directly (in other words, a question you asked on your friend’s profile will still be visible, but will not include your user name). Please note also that even after you remove information from your profile or deactivate your account, copies of such content may still be visible and/or accessed on the Internet to the extent such information has been previously shared with others, or to the extent such information has been shared with, indexed by or cached by search engines. Similarly, if you have given third party applications or websites (e.g., social networks) access to your personal information they may keep that information. We cannot control this, nor do we accept any responsibility or liability for this.
(b) Suspension or Termination by Us. We may suspend or terminate a user's access to the Services or a member’s account for any reason, including if we believe a user has violated the TOU. We also reserve the right to at any time block users from accessing and using the Services, by using IP blockers or other technological solutions we deem appropriate. If we have serious grounds to terminate the TOU (including your breach of the Rules of Conduct) we reserve the right to terminate your access to the Services without notice. Otherwise, we will provide you with reasonable notice if your access to Ask.fm and/or your profile is going to be suspended or terminated.
(c) Effect of Termination. Upon termination or expiration of your rights to use the Services or any portion thereof, you authorize us to delete any files, programs, data and messages associated with your account for the Services, or applicable portion thereof, without notice to you.
a) Governing Law and Jurisdiction. You agree that: (i) the Services shall be provided from Ireland; (ii) the laws of Ireland apply to the TOU, including any contractual or non-contractual matter or dispute arising out of or in connection with the TOU, your access to and use of the Services, and the relationship between us and you; and (iii) the courts of Ireland have exclusive jurisdiction in connection with the TOU and all such matters and disputes arising out of or connected to the Services. Notwithstanding the foregoing, you agree that we may seek interim, preliminary or protective relief before the competent courts of any jurisdiction.
b) Data Charges. By using Ask.fm on your mobile phone (and/or any other device) you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be responsible for any such costs.
d) No Third Party Rights. Nothing in the TOU shall confer or purport to confer any rights on any other third party.
e) Assignment. The TOU, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us where such assignment does not serve to reduce the guarantees provided to you under the TOU.
f) Linking and Framing. You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
If you have any questions about the TOU, you can contact us by clicking here.