@bangtanitl

ARMY Base (Please read bio)

Every day i come to twitter and every single day i check up your posts and updates, you are my main provider of information about BTS and i always feel very thankful about it, but rarely express it. I just want to say BIG thanks for ur effort. I'm sure it must be really hard for you, u r doing great

anaxspring’s Profile PhotoAna
Thank you for appreciating our work. We are doing our best to catch up on updates since it's harder for us lately due to our hectic work and school schedules. T^T We can't translate news on time like before.
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lylyxinhgai’s Profile Photo anaxspring’s Profile Photo

Latest answers from ARMY Base (Please read bio)

As we all know, the address for BTS fan letters and gifts is prohibited for visiting. I've never heard anything regarding to this, but is there any Big Hit/BTS related building where we CAN visit? Thank you!

BigHit has posted a notice about fan behavior and prohibited visiting, leaving gifts, vandalism, etc. You are only allowed to go to bangtan's public events, not loiter around their building. https://twitter.com/bangtanitl/status/867941603524005888

Hi there! How are you? I have a question about sending the boys gifts to the company. Now do we write the full address in English or it has to be in Korean (Hangul)?

JolieDeJohnett1’s Profile PhotoJolie DeJohnette
It is best to write them in Hangul to make sure it doesn't get lost once it gets to Korea, just make sure you don't have typos! But English is okay if you can't write Hangul.

Hello!! Lets talk about the upcoming comeback, i always pre-order bts albums, but this time i want to buy them directly from (big) korean stores on the release date. Does it count to the chart? Or Is it based on the store?

suciputrip’s Profile PhotoSuci Putri Primadona
They'll count if you buy them from stores that count toward hanteo/gaon charts. You may look up what these stores are! This includes hottracks and synnara.

Hi! I've already signed up for 4th Army membership since 2 months ago and modified my information on interpark, but there has been no updates of my ranking on the fancafe or the official shop. Do you happen to know what has happened or i need to furbish more information somewhere else? Thank you!

kaiying
Hi, we weren't able to work on a translation for BigHit's notice about people who weren't levelled up, but please refer to this https://twitter.com/peachBOY_0613/status/879664091257741312.

How long does it take for the bts 4th membership kit to be ready?

Valeria Quintero
It varies, but usually a month or two. BigHit will post a notice about the content + when they will start shipping.

do you guys still check your ask?^^;;; i had a question about VLIVE. If i buy BTS Bon voyage 2 and share my account with my friends, how many devices max can i share my account? does logging into laptop/pc count as a device?

This is very late, but it it limited to 5. And yes, I'd assume a PC login is counted.

The error is "[32297] you have reached the maximum number of 5 registered devices.You can't play or download any video" It played ep2 well yesterday... I tried everything reinstalling the app...even changing the password...Switching the phone off and on again...What should I do?? Why is it happening

Arushi Gaur
We are sorry for the late response. Was this solved? Please submit a report to V LIVE if it hasn't. We are not familiiar with this error, sorry :( The simplest way is just do as it says. Limit the number of devices using the app. If there are 4 of you using it, tell your friends to log out if they have multiple devices. (Like, if we say 2 of you have 1 phone each, but the other 2 signed into a tablet and a phone, that'd make all the registered devices exceed 5.)

After buying the 4th-Term kit I answered the level questions! Also both times.. But I still can not get the level, I can not be active in Fancafe, what should I do?

jimindairy’s Profile PhotoAmy
You have to read what the reason was for your level-up application not getting approved. The staff will reply and tell you the reason why. After that, you should resubmit.

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