Ask @bangtanitl:

As we all know, the address for BTS fan letters and gifts is prohibited for visiting. I've never heard anything regarding to this, but is there any Big Hit/BTS related building where we CAN visit? Thank you!

BigHit has posted a notice about fan behavior and prohibited visiting, leaving gifts, vandalism, etc. You are only allowed to go to bangtan's public events, not loiter around their building. https://twitter.com/bangtanitl/status/867941603524005888

View more

Hi there! How are you? I have a question about sending the boys gifts to the company. Now do we write the full address in English or it has to be in Korean (Hangul)?

Jolie DeJohnette
It is best to write them in Hangul to make sure it doesn't get lost once it gets to Korea, just make sure you don't have typos! But English is okay if you can't write Hangul.

View more

Hello!! Lets talk about the upcoming comeback, i always pre-order bts albums, but this time i want to buy them directly from (big) korean stores on the release date. Does it count to the chart? Or Is it based on the store?

Suci Putri Primadona
They'll count if you buy them from stores that count toward hanteo/gaon charts. You may look up what these stores are! This includes hottracks and synnara.

View more

Hi! I've already signed up for 4th Army membership since 2 months ago and modified my information on interpark, but there has been no updates of my ranking on the fancafe or the official shop. Do you happen to know what has happened or i need to furbish more information somewhere else? Thank you!

kaiying
Hi, we weren't able to work on a translation for BigHit's notice about people who weren't levelled up, but please refer to this https://twitter.com/peachBOY_0613/status/879664091257741312.

View more

hi! do you have translation for this? http://cafe.daum.net/BANGTAN/jbaj/337 I am finding it in your tweets but i can't see it

Sunny Jung
Hi! Unfortunately, we don't. Aside from the fanletter address, those guidelines mostly concern support for events in Korea, like meal supports, etc.

View more

https://twitter.com/peachietaes/status/865918104819253248 Hello, I saw someone RTed this old video that you posted. I was wondering do u have a full version of the compilation? Thanks so much 🙏🏼

EHEH
This was from our original tweet here https://twitter.com/bangtanitl/status/755983216020824064/video/1
(Sorry for the super late reply huhu)

View more

How long does it take for the bts 4th membership kit to be ready?

Valeria Quintero
It varies, but usually a month or two. BigHit will post a notice about the content + when they will start shipping.

View more

do you guys still check your ask?^^;;; i had a question about VLIVE. If i buy BTS Bon voyage 2 and share my account with my friends, how many devices max can i share my account? does logging into laptop/pc count as a device?

mintae
This is very late, but it it limited to 5. And yes, I'd assume a PC login is counted.

View more

The error is "[32297] you have reached the maximum number of 5 registered devices.You can't play or download any video" It played ep2 well yesterday... I tried everything reinstalling the app...even changing the password...Switching the phone off and on again...What should I do?? Why is it happening

Arushi Gaur
We are sorry for the late response. Was this solved? Please submit a report to V LIVE if it hasn't. We are not familiiar with this error, sorry :( The simplest way is just do as it says. Limit the number of devices using the app. If there are 4 of you using it, tell your friends to log out if they have multiple devices. (Like, if we say 2 of you have 1 phone each, but the other 2 signed into a tablet and a phone, that'd make all the registered devices exceed 5.)

View more

After buying the 4th-Term kit I answered the level questions! Also both times.. But I still can not get the level, I can not be active in Fancafe, what should I do?

Amy
You have to read what the reason was for your level-up application not getting approved. The staff will reply and tell you the reason why. After that, you should resubmit.

View more

so i purchased v coins on VLIVE! and it hasn't come yet. How long does it take to receive the vlive coins?

It should be automatically credited.

View more

After the release date (for dvd series only), will they sell it offline? I mean is it available in korean music store?

Suci Putri Primadona
It will be available in offline Korean stores on the official release date.

View more

Hi. With the recent announcement of the new address for fan gifts and fan letters, could i send my gifts if i use a courier? Will the BigHit staff accept it? Is there anything that i should do first before sending the gifts to the boys?

Luna Abigail
Yes, just make sure you write who the package is for.

View more

He is legit, but he is only asking for opinions or bringing attention to the idea.

View more

Hi, I planned to send fan letter to BTS. I wanna know that should I have to inform the letter manager staff first or I can directly send it to the address given by bighit?

shelvine.
Just send it to the address!

View more

Do you support projects?

BTSIn Europe
Hi, it depends on what kind of projects and if we have the manpower to help! We usually discuss it with the team first.

View more

Hi, what happens if you did not level up? Can you still take it again? Until you pass? Thank you!! Much appreciated!

Valeria Quintero
Yes. You can retake multiple times. But make sure you've already seen your post in the return board before retrying. Check return board updates once or twice a week.

View more

I'm so sorry I keep asking questions😅. But even though we do not level up. Do we still receive our kits because we bought the membership? How long does it usually take to arrive? Thank you!

Valeria Quintero
Yes, you will still receive your kit. Joining the fancafe and leveling up is for you to enjoy the benefits of exclusive online content in the ARMY Room board. They're usually special photos, morning calls, special videos, etc.
It depends. BigHit hasn't even actually posted the details of the actual contents of the kit. After they post photos of the kit's contents, they will post when they will start shipping them. They use EMS, so it should take you less than a week to get them, but it still depends on where your location is.

View more

Hi, I can't find the links to stream the BBMAs on your Twitter account. Could please provide them? ^^

Alexandra Ribeiro
Hi, we retweeted BigHit's tweet about the official stream link for the BBMAs.

View more

is naver music and melon music same? thank you

Sachiko Yuuta
Nope. They're different.

View more

i already purchase the 4기. is it okay if i answer the questions after purchase? thank you

Sachiko Yuuta
Yes.

View more

Hi guys! This is Neeve from the BTS Content Index (http://contentindex.bangtanbase.com). I saw you were looking to start subbing again (amazing!) and I'd really love to help you out! I've got a lot of ideas on how to prioritise the vids you'd like to sub, DM me @BTScontentindex and lets chat!

BTS Index + Subbing Network
Hello. Since it seems you were hoping to actually reach out to ABS and not us, the fanbase (we are separate teams, technically), we forwarded your concern to them. We are currently discussing on this. ABS will contact you if they are interested. Thanks!

View more

Hi, I saw on Twitter that the BTW fan mail address was going to change because they were moving. Do you know what the new address is? Or did they actually move? Thank You!

Valeria Quintero
They posted that they are moving and will update us about the fanmail address. They haven't posted about the new address yet!

View more

Hi, I recently purchased the bts 4th membership and it is my first time. My question is how does it level up? Do I have to do something? Is there a tutorial? Thank you!!

Valeria Quintero
We are posting a tutorial today! Sorry for the late response.

View more

Also is is true that we need to lvl up first in fancafe before we can purchase the 4기?

Grace
Yes. It is a necessary step for you to avail of the full benefits. We are posting a tutorial in a bit.

View more

Next
  • 373
    Posts
  • 635
    Likes

About ARMY Base (Please read bio):

ARMY Base is an international fanbase for the Korean boy group Bangtan Boys (BTS).
We reserve the right to ignore questions about rumors & malicious comments about BTS. We work on translations but we do not accept requests. We don't reply to personal questions.

Worldwide

#BTS #방탄소년단