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Musica App

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Bonjour, depuis la dernière maj de l’app Musica XM hors ligne connexion, beaucoup de personnes se plaignent. Avant il était possible d’écouter de la musique en ayant le téléphone en veille, toutes les playlists ont disparu, le nombre de musique est limité et le nombre de pub a beaucoup augmenté.

Sorry about that.
We are working on an app update that will address most of the problems soon.
You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).
1
Liked by: emmagoumarre26

I had connected to my number. My number has now changed, but I can no longer access my account. My 800 songs have been deleted. So I can no longer enter my old account. My old number is no longer available. An SMS can no longer be accessed old number will be sent. i had also bought pro vesion but no

aleyna_caliskan2219
You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).
4
Liked by: MarLa250 evoleth.steff bekah.hatch2006 tctcucucu

Meine ganzen lieder sind weg hab so viel geld für die scheiß app ausgegeben ich will mein geld zurück!!!!

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

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Bonjour, je possède votre application XM Musica depuis presque 1 an voilà qu’elle commence fortement à beuguer depuis un certain moment, déjà ça ok...mais là je tente de me reconnecter sur l’application et voilà que toute mes musiques c’est à dire plus ou moins 300 se suppriment d’un coup..

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

Bonjour, Je me suis inscrite sur musica et j’ai acheté la version pro. Je viens de changer de téléphone et même en me connectant j’arrive pas à accéder à mon compte prenium. Les chansons/playlist sont limitée. Comment dois-je faire ? Étant donné que je paie toujours.

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

Today (Tuesday October 13) I open up musica play a song and these are the messages I get on the top. “Playback Error”, “This operation couldn’t be completed. (OSStatus error 1836282486.) and another one is “(Song name) cannot complete action” please help

We have determined the problem on iOS 14.2.
It is because the audio player was not initialized properly under iOS 14.2 Beta.
Apple will address it when they release the new iOS 14.2 beta.

Ich habe telefonisch gewechselt und mein Account erscheint nicht, obwohl ich mich anmeldete und immer bezahlt habe.

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

How can I transfer my old playlist from the previous app that Is no longer available in the App Store to the new app?

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

Your app isn’t working at the moment, could you check the recent reviews on the App Store about the setting tab and songs not working?

We have fixed the issues and released new app verison 5.1.

I am currently subscribed to premuium on your app however I have been trying to download some new songs and it will not let me even though it says I get unlimited songs as I am subscribed is there anyway you could resolve this problem or help me out thank you

Hello,
Can you send us screenshot or screen video recording to better investigate at support@musicasto.com?

Hola, disculpe pero se supone que yo pago 65 por mes para la versión pro y si tengo fondos para pagar pero por alguna razón no han jalado los 65 pesos que se supone que me cobran cada 8 de cada mes, pero si tengo en la tarjeta de canjeo para que me cobren que hago porque ahora tengo anuncios ?????

Please get the new app version we will be releasing in the App Store. You will receive one month free subscription as well.

Hi there. I want to ask about the app, because I can’t find it in the AppStore.I really love this app, this app was my favorite.Best offline music app.But I deleted it since my phone didn’t have storage, and the next week the AppStore said that it didn’t available my region.What’s happened ? Thank u

We are releasing a new app version next week! Stay tuned.

Had the previous update ( before the 4.0) my premium subscription had expired on aug 5/2020. I went to look for a new song and it wiped out my hole list? I did update the newest version and “signed in as I did “ with previous update, and hole list is gone ?? Why someone help?

If you sign-in with the same account, you should have the exact same list of songs.

After the update (4.0) I lost my HUGE play list. I was a Premium, even was logged in . Try contact support and ZERO response?!? R u going to ignore this too ?

Please ask your question to support@musicasto.com

When I updated to the 4.0 I lost all my songs! It happened to me last time the app updated, both times I been log in and a premium?!? Try support NO RESPONSE!! R u going to ignore this question too ?

Sorry, we don't mean to ignore you. We like you as a customer. We have working on 5.0 release for next week. This time, please try to sign-in with same account!

Я написала свой номер телефона и мне должны были отправить код. Несколько раз нажала на кнопку *отправить повторно*, код так и не пришёл! После попробовала заново написать свой номер телефона, но приложение пишет, что телефон использовался слишком много раз! Почему так??

Please use a different method to sign-in.

При регистрации на телефон не приходит 6-значный код☹️ Не могу войти! Что с этим сделать?

Sign in with another method.

hey loving the app, but you need to fix the fact that every time i click a instagram link it takes me to your app instead. getting really annoying now.

Yes, we have fixed the issue now and releasing a new app.

Hola, yo tenia la aplicación pero en versión anterior, la verdad muy buena aplicación pero perdí mi lista de reproducción y sinceramente me gustaría recuperarla, podrían ayudarme??

You have to signin to an account.

Hi, I would like to ask, how come when you search a certain song, it doesn't appear in the search results? I have tried this many times with other songs, but it only happened after I had downloaded 60 or so songs.

We have fixed the issue and releasing a new app verison update.

Hello from germany ;) I accidently lost my iCloud data recent and now I wanted to download musica or XM ect. But in I couldnt find it and if I Click in the link of the Website from musica the App Store says its currently Not available in this country

sinanortac14
Please wait for us to release the new app next week!
1
Liked by: Sinan Urfa

Hi! I’m a regular subscriber to your MUSICA app. The app is saying that I’m subscribed yet my music isn’t loading. Nor is the ‘crown’ symbol removed. No matter what i do the bug remains. I’ve uninstalled/installed the app and turned my phone on and off and there’s been no difference.

Would you mind sending a screen recording of your issue to support@musicasto.com?
1
Liked by: Musica App

I can’t open the app. It stays on the loading screen.

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.
1
3
Liked by: Valeria V Guzman

Hi is this the same app as Musi? I was looking for it but it is not in the app store anymore

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Is this app still active? , I updated it and now it’s not working

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Hi, why can‘t hear offline music anymore?

mariebvb
Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Güncelledikten sonra uygulamam açılmadı silemiyorum da şarkılarım gidicek diye acil yardım edin

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

No te olvides de mi yo soy la de muere lenta

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Why when i try to open a link my phone wants to open it by this app??? From IPhone

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Why when i try yo open a link, my phone wants to open it by this app??? From IPhone

Sorry for the trouble but we have just fixed this app link open issue with new app update version 2.3. Please update the app to fix this problem.

Bro fix the app!!!

You can reinstall the app to see if your problem get resolved. Your music, songs and playlists should still be restored.

After the 2.3 update, the app won’t load for me. It stays on the loading screen when I open the app.

You can reinstall the app to see if your problem get resolved. Your music, songs and playlists should still be restored.

Li have the pro version of Musica that I pay for and since your latest update I lost my whole playlist. I tried downloading a new playlist just yesterday and again today I looked and all my new songs are whiped our afain! Please fix this.

Unfortunately, you will need to create the playlists again.
We promise this problem will not happen again in the future app update.
We are so sorry for the inconvenience caused.
If you like, we can offer free pro version subscription for free for 3 months as gift.

Hi, So I recently updated the app to 2.0 and when I went to sign back in all of my 322 songs were gone, but on my other device which I hadn’t updated all of my songs were still there. Could you please explain why this happened. Thank you

Unfortunately, you will need to create the playlists again.
We promise this problem will not happen again in the future app update.
We are so sorry for the inconvenience caused.
If you like, we can offer free pro version subscription for free for 3 months as gift.

Hello! With the newest version i lost about 70 songs!!! I have a pro version! Please help me??????

Marija Vasina
Unfortunately, you will need to create the playlists again.
We promise this problem will not happen again in the future app update.
We are so sorry for the inconvenience caused.
If you like, we can offer free pro version subscription for free for 3 months as gift.

With the newest version i lost abou 80 of my songs!! Help please

Marija Vasina
Unfortunately, you will need to create the playlists again.
We promise this problem will not happen again in the future app update.
We are so sorry for the inconvenience caused.
If you like, we can offer free pro version subscription for free for 3 months as gift.

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