Ask @musicapp:

I had connected to my number. My number has now changed, but I can no longer access my account. My 800 songs have been deleted. So I can no longer enter my old account. My old number is no longer available. An SMS can no longer be accessed old number will be sent. i had also bought pro vesion but no

aleyna_caliskan2219
You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

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Bonjour, je possède votre application XM Musica depuis presque 1 an voilà qu’elle commence fortement à beuguer depuis un certain moment, déjà ça ok...mais là je tente de me reconnecter sur l’application et voilà que toute mes musiques c’est à dire plus ou moins 300 se suppriment d’un coup..

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

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Bonjour, Je me suis inscrite sur musica et j’ai acheté la version pro. Je viens de changer de téléphone et même en me connectant j’arrive pas à accéder à mon compte prenium. Les chansons/playlist sont limitée. Comment dois-je faire ? Étant donné que je paie toujours.

You can sync the playlists by sign-in to the same account from the old app and the new app. Be sure to use the exact same sign-in method (Google, Facebook, Email or Phone number).

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Today (Tuesday October 13) I open up musica play a song and these are the messages I get on the top. “Playback Error”, “This operation couldn’t be completed. (OSStatus error 1836282486.) and another one is “(Song name) cannot complete action” please help

We have determined the problem on iOS 14.2.
It is because the audio player was not initialized properly under iOS 14.2 Beta.
Apple will address it when they release the new iOS 14.2 beta.

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I am currently subscribed to premuium on your app however I have been trying to download some new songs and it will not let me even though it says I get unlimited songs as I am subscribed is there anyway you could resolve this problem or help me out thank you

Hello,
Can you send us screenshot or screen video recording to better investigate at support@musicasto.com?

Hola, disculpe pero se supone que yo pago 65 por mes para la versión pro y si tengo fondos para pagar pero por alguna razón no han jalado los 65 pesos que se supone que me cobran cada 8 de cada mes, pero si tengo en la tarjeta de canjeo para que me cobren que hago porque ahora tengo anuncios ?????

Please get the new app version we will be releasing in the App Store. You will receive one month free subscription as well.

Hi there. I want to ask about the app, because I can’t find it in the AppStore.I really love this app, this app was my favorite.Best offline music app.But I deleted it since my phone didn’t have storage, and the next week the AppStore said that it didn’t available my region.What’s happened ? Thank u

We are releasing a new app version next week! Stay tuned.

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Had the previous update ( before the 4.0) my premium subscription had expired on aug 5/2020. I went to look for a new song and it wiped out my hole list? I did update the newest version and “signed in as I did “ with previous update, and hole list is gone ?? Why someone help?

If you sign-in with the same account, you should have the exact same list of songs.

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When I updated to the 4.0 I lost all my songs! It happened to me last time the app updated, both times I been log in and a premium?!? Try support NO RESPONSE!! R u going to ignore this question too ?

Sorry, we don't mean to ignore you. We like you as a customer. We have working on 5.0 release for next week. This time, please try to sign-in with same account!

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Я написала свой номер телефона и мне должны были отправить код. Несколько раз нажала на кнопку *отправить повторно*, код так и не пришёл! После попробовала заново написать свой номер телефона, но приложение пишет, что телефон использовался слишком много раз! Почему так??

Please use a different method to sign-in.

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