That sound like outdated or missing software or drivers.
It was like this when I first got my laptop, which was brand new. Even if you fix something it stops working again. You can find many Windows 10 complaints online.
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Geekette
+1 answer in: “Is Windows 10 better than Windows 7? I am trying to decide if I should update to 10 but don't want to if it would make my computer slower or less easy to use. All advice and opinions are welcome!”